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FAQs
Your go-to-guide for clarity and quick answers to everything about PLUS Malaysia.
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Frequently Asked Questions
- Your report will be received by an independent third party administrator, who will send a receipt of acknowledgement provided you have given contact details.
- Your report will be directed by the independent third party administrator to the relevant Board Member who will thereafter determine the next appropriate action.
- You shall be updated by the independent third party administrator on the progress of the assessment and/ or investigation according to PLUS’ policies and procedures.
- Your identity shall be kept confidential to the full extent possible unless otherwise required by law or legal proceedings.
- Provided that your report is made in good faith, you shall be protected in line with the applicable laws and regulation.
You may choose to be anonymous whereby contact details are not mandatory, but it is highly recommended to provide contact details and sufficient information to facilitate subsequent actions, including assessment and/or investigation.
Any improper conduct including but NOT limited to the following:
- Fraud, Bribery, Corruption, Abuse of Power and Conflict of Interest
- Gross Negligence of Duty
- Discrimination, Harassment or Bullying
- Forgery, Theft, Embezzlement or Misuse of Company’s Property
- Non-compliance to Company’s Policies and Procedures
Currently, PLUS Malaysia Berhad does not offer specific incentives for providing feedback. Your input, however, is highly valued as it contributes to the continuous improvement of their services.
The response time for feedback submitted may vary. However, PLUS Malaysia Berhad aims to acknowledge and respond to feedback within a reasonable timeframe.
The Feedback page is designed to provide a channel for users to share their thoughts, suggestions, and concerns about their experiences on PLUS expressways.
Yes, PLUS Malaysia Berhad will communicate updates to the registration process or requirements.
PLUS Malaysia Berhad is committed to privacy and data security. Typically, your information is treated confidentially and is not shared with third parties without consent.
Compatibility may vary, but commonly used browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari are usually supported.
PDF, JPEG and other standard formats are accepted
Businesses meeting specific criteria are eligible. This includes compliance with legal and financial standards, relevant industry experience, and adherence to specific regulations.
The registration process typically takes 7 working days if there are no issues encountered during the registration process. An email notification will be sent out to vendors if the application is successful or if further clarification/information is required.
Please contact us for more information.
The minimum business operations hours are 15 hours.
Yes, all applicants must obtain a business license from the local authority and/or the relevant authorities and must comply with the Laws of Malaysia.
The application is subject to further discussion, review, and evaluation to be conducted by PLUS Berhad.
All the data submitted to PLUS will be protected under the Personal Data Protection Act 2010 as stipulated in the application form.
The completed application form can be submitted through any Section Office along PLUS expressways or to the Headquarter address as per below:
BAHAGIAN PEMBANGUNAN DAN INOVASI KAWASAN REHAT
PROJEK LEBUHRAYA USAHASAMA BERHAD
Tingkat 2, Menara Korporat, Persada PLUS,
Persimpangan Bertingkat Subang,
KM 15, Lebuhraya Baru Lembah Klang, 47301 Petaling Jaya,
Selangor Darul Ehsan.
The application is open throughout the year, depending on the vacancy of the location. If there are no immediate vacancies, the application will be placed on the waiting list for one (1) year from the date of application.
The application form can be obtained from our nearer Section Office or refer to the link below or scan the QR Code for more information:
PLUS will only evaluate and review applications that are complete. Those who are eligible will be called for an interview session.
Each application is to be submitted together with the following documents:
a. Business Proposal and Concept Proposal.
b. A copy of the applicant’s Identification Card (“IC”).
c. Copy of company/business/sole proprietor registration document.
Enterprise
- Form D and/ E together with business and owner information
Sdn Bhd
- Form 9,24,44,49, and Annual Form return
d. Current bank account statement for 4 months.
Criteria selection for Stall Operator Appointment along our expressways are as follows:
- The application is only applicable to Malaysia Citizens aged 18 years old and above and must be residing nearby or not more that 30km radius of the selected Rest and Service Area (“RSA”), Lay-By and Overhead Bridge restaurant (“OBR”).
- The applicant has never been convicted of any criminal offense or been declared bankrupt.
- Has a keen interest in starting a business with interesting business idea.
- Individuals or companies must be registered with the Companies Commission of Malaysia (“SSM”).
- All applications are subject to the terms and conditions of PLUS Berhad.
Conducting regular assessments of key indicators – using metrics, benchmarks, and targets for continuous improvement.
Prioritising eco-friendly practices, community engagement, and economic viability.
By employing efficient practices in construction, maintenance, and operations. This includes minimising waste, optimising material use, and adopting technologies for resource efficiency.
With measures such as adopting energy-efficient technologies, promoting eco-friendly materials, and exploring sustainable transportation practices.
Through sustainable practices in construction, maintenance, and operations. This includes energy efficiency, waste management, and involvement in reforestation projects.
Sustainability ensures our operations meet present needs without compromising future generations. It’s vital for minimising our environmental footprint, promoting road safety, supporting local communities, and fostering a diverse and inclusive workplace.
Yes, please refer to speed limit signs on PLUS expressways.
Contact PLUSLine at 1800-88-0000 for assistance. They will provide guidance and help to ensure your safety.
If your vehicle breaks down, safely pull over to the emergency lane, turn on your hazard lights, and contact PLUSLine at 1800-88-0000 for assistance. They will provide guidance and help to ensure your safety.
Other that through the Marketing Kit, you can get the detail on PLUSTrack website: www.plustrack.com.my
You may get PLUSTrack card only via PLUSTrack membership. For more info on PLUSTrack, kindly browse www.plustrack.com.my
For PLUSTrack card we designed special for toll use only and normal Touch N Go card can use to toll and other expenses.
It is a prepaid (debit) card that comes with access usage for toll only. Fleet Operators need to sign up to get benefit from PLUSTrack Program.
A program created for fleet operators that provides convenience, saving, effective management and control for your fleet operators.
Private vehicle means individual owned vehicles. To collect points, your vehicle class must be Class 1 in all PLUS Expressways except for Jambatan Pulau Pinang for Class 2.
Basic requirements to become a PLUSMiles member are:
- All 18 years old and above customers who reside in Malaysia, Singapore & Thailand.
- Registration is compulsory.
- All vehicle classes. However, entitlement for Points Rewards is only applicable to Private Vehicle.
- Registration valid for individuals only.
PLUSMiles portal is a portal where members can access their PLUSMiles account information, points rewards, discount privileges and view toll transactions.
The PLUSMiles program is the consumer rewards & loyalty program by Projek Lebuhraya Usahasama Berhad (PLUS Berhad) for PLUSMiles members.
Through PLUSMiles, you can: –
- Collect 1 PLUSMiles point for every 1 km when you travel on PLUS expressways.
- Redeem your PLUSMiles points from our wide range of special gifts via our redemption portal or delicious local food & drinks at our Rest & Service Area via PLUS app.
- Enjoy special and exclusive lifestyle privileges from our wide range of Partners
- Be the first to know our latest promo or news through your email, PLUSMiles Facebook and PLUS app.
The Travel Time Advisory (TTA) is a set of recommended staggered travel times for various destinations along the expressways. It is developed to improve traffic flow on the mainline during festive seasons by proactive scheduling of travel to provide a smoother flow of traffic and at the same time reduce congestion during peak hours.
PLUSTrack is a pioneer fleet card initiated by PLUS for transporters as an alternative electronic mode for toll payment. It is a solution for day-to-day efficient fleet management and rewarded with tiered-rebate program (subject to PLUSTrack’s terms and conditions). Fleet companies may apply by contacting the Customer Relationship and Sales Department at 03-7666 4666.
The Touch ‘n Go card (including PLUSMiles card), SmartTAG, RFID and Open Payment (currently on trial at BKE)
There are currently 50 Lay-Bys (inclusive of vista points and truckers’ centre) and 29 RSAs (inclusive of overhead bridge restaurants) on all PLUS-operated expressways.
R&R (Rest & Relaxation) Area, located every 80 to 100 kilometres provide facilities such as food stalls, rest huts, expressway motels (selected locations only), prayer rooms, petrol stations, public restrooms, convenience shops, ATMs, public telephones, parking bays and children’s playgrounds.
Lay-By or mini-RSA is located every 25 to 50 kilometres along the expressways. A Lay-By offers basic facilities such as public restrooms, public telephones, parking bays and rest huts. However, some upgraded Lay-Bys offer additional facilities such as food stalls, petrol stations, prayer rooms and others.
The latest traffic updates are provided through the toll-free PLUSLine (1800-88-0000), electronic message boards installed at strategic locations along the expressways, major radio stations and the PLUSTrafik Twitter service.
Toll Fare calculation is based on the current toll rate (cent/km) and distance travelled. The distance is calculated from PLUS’ Limit of Maintenance Responsibilities (LMR) and not from the respective toll plazas. The distance is checked and approved by the Malaysian Highway Authority.
31 December 2058
The North-South Expressway (NSE), a 748-km expressway from the border of Thailand on the north to the border of Singapore on the South of the Peninsular Malaysia;
The New Klang Valley Expressway (NKVE) – a 35-km expressway running between Jalan Duta and Bukit Raja in Klang;
The Seremban-Port Dickson Highway (SPDH) – a 23-km expressway connecting Seremban and Port Dickson;
The North-South Expressway Central Link (ELITE) Highway – a 63-km expressway that connects the Nilai Utara Interchange on the NSE and Shah Alam on the NKVE;
The Malaysia-Singapore Second Crossing Highway (LINKEDUA) – the second bridge crossing between Tuas in Singapore and Tanjung Kupang in Johor, and the toll road linking the second crossing to the NSE with a total length of 47-km;
The Butterworth-Kulim Expressway (BKE) – a 17-km expressway linking Kulim in Kedah to Seberang Perai in Penang;
The Penang Bridge, a vital link connecting Penang Island and Seberang Perai on the mainland with total length of 13.5-km.
If you wish to initiate a claim, please complete the Accident Claim Form available at Accident Claim Form. Please complete the Accident Claim Form and upload all the supporting documents, as required. Please also ensure that you have carefully read and understood the information contained in the Claim Procedure before submitting the claim.
You may submit the required documents below in the Customer Intelligence Portal. Please be informed that you are required to enter your phone & ticket number accordingly.
1. Tax invoice
2. Police report
3. Identity card
4. Driving license
5. Photos of vehicle damage
6. After repair photos of the vehicle damage
7. Vehicle registration card
8. Vehicle Insurance Policy/ Cover Note
9. Discharge Voucher (if a claim against own insurance policy has been initiated).
Approximately thirty (30) working days from the date we receive your complete documents, but this is subject to the investigation process. Hence, it may take longer than thirty (30) working days for us to revert to you on the outcome.
A letter will be sent to your registered email address informing you of the claim outcome. Alternatively, you may drop us a message at the Customer Intelligence Portal chat box regarding the status of your claim.
